What To Expect When Purchasing
Here is a brief on what to expect from the various types of products we offer and their timeline of shipment and exchange/refund availability.
Please read this page carefully before making your purchase as some orders are non-refundable nor exchangeable.
Please read this page carefully before making your purchase as some orders are non-refundable nor exchangeable.
Core Stock (and accessories) -- This will be a product that we have readily available and ready to ship. It will not have any other type of name associated with it.
Shipping Timeline: Within 1-2 business days when not on sale, and during sale periods usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
Shipping Timeline: Within 1-2 business days when not on sale, and during sale periods usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
Core Stock 'Pre Order' -- 'Pre Order' sizes are sizes we will sell you when out of stock as a way to pre-purchase your pair and gaurantee it. We will run Pre Order periods several times a year where we will amass orders of sold out sizes to then place a large restock order at the end of the order period.
Shipping Timeline: 4-6 months from the end of the order period. If the order period is during a sale this is 4-6 months from after the sale, not from when you purchased. This will always be indicated in red text on the product page.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
Shipping Timeline: 4-6 months from the end of the order period. If the order period is during a sale this is 4-6 months from after the sale, not from when you purchased. This will always be indicated in red text on the product page.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
'Clearance' / 'Sample' Sale Products -- These are models that we are heavily discounting to get rid of in order to make room for new stock and/or models. In their title it will say 'Clearance' or 'Sample'.
Shipping Timeline: As these products are only sold during a sale period, they usually ship out between 2-4 business days and in some drastic cases up to 3-5 business days.
Returnable/Exchangeable? -- No, all sales final.
Shipped From: New Jersey, USA
Shipping Timeline: As these products are only sold during a sale period, they usually ship out between 2-4 business days and in some drastic cases up to 3-5 business days.
Returnable/Exchangeable? -- No, all sales final.
Shipped From: New Jersey, USA
'Discontinued' Models -- These are simply models that we are getting rid of.
Shipping Timeline: These are always sold during sale periods and therefore shipping is usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
Shipping Timeline: These are always sold during sale periods and therefore shipping is usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New Jersey, USA
Pre-Sale Models -- A 'Pre Sale' model is a model that we intend to order for production. We offer it as a 'Pre Sale' as a chance for you to pre-purchase your pair at a discount, which also helps us to gauge the popularity of the model.
Shipping Timeline: Pre Sale models take around 5 months to produce after the 'Pre Sale' period. This will always be indicated in red text on the product page.
Returnable/Exchangeable? -- No Refunds as we are committing to buying extra stock with your order but we will accept a size/like model exchange.
Shipped From: New Jersey, USA
Shipping Timeline: Pre Sale models take around 5 months to produce after the 'Pre Sale' period. This will always be indicated in red text on the product page.
Returnable/Exchangeable? -- No Refunds as we are committing to buying extra stock with your order but we will accept a size/like model exchange.
Shipped From: New Jersey, USA
MTO/Made to Order - These are pairs made to your specifications based on what you select. That means they are custom.
Shipping Timeline: MTOs usually take around 5 months to produce after payment has been made. MTOs with patina take another 4-6 weeks to finalize due to the hand applied patina.
Returnable/Exchangeable? -- No. As they are custom to you personally, they are not re-sellable at retail price and therefore not returnable nor able for exchange. It is imperative that you are confident in your size before ordering. All sales final.
Shipped From: New Jersey, USA
Shipping Timeline: MTOs usually take around 5 months to produce after payment has been made. MTOs with patina take another 4-6 weeks to finalize due to the hand applied patina.
Returnable/Exchangeable? -- No. As they are custom to you personally, they are not re-sellable at retail price and therefore not returnable nor able for exchange. It is imperative that you are confident in your size before ordering. All sales final.
Shipped From: New Jersey, USA
GMTO (Group Made to Order)/Crowdfund -- This is program in which we attempt to get 6 people to purchase the same shoe to make it a production model and therefore without an MTO fee attached to it. If 6 people purchase it, it becomes available at the price indicated.
Shipping Timeline: GMTOs take around 5 months to make, starting from the day after the GMTO period has ended. This will be indicated in red text on the product page. If there is a 'Patina GMTO' it will add 4-6 weeks for the hand-painted patinas.
Returnable/Exchangeable? -- No, a GMTO order is essentially a Made to Order product as we will not stock the particularly model. All sales final.
Shipped From: New Jersey, USA
Shipping Timeline: GMTOs take around 5 months to make, starting from the day after the GMTO period has ended. This will be indicated in red text on the product page. If there is a 'Patina GMTO' it will add 4-6 weeks for the hand-painted patinas.
Returnable/Exchangeable? -- No, a GMTO order is essentially a Made to Order product as we will not stock the particularly model. All sales final.
Shipped From: New Jersey, USA