What to Expect - Types of Products Purchased
Here is a brief on what to expect from the products we offer and their timeline of shipment. Please read this page carefully before making your purchase as some orders are non-refundable nor exchangeable.
Core Stock (and accessories) -- This will be a product that we have readily available and ready to ship. It will not have any other type of name associated with it. When purchasing this type of product you can expect us to ship your order within 1-2 business days when not on sale, and during sale periods usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New York, USA
Clearance Models/Sample Sale Products -- These are models that we are heavily discounting to get rid of in order to make room for new stock and/or models. When purchasing this type of product you can expect us to ship your order within 1-2 business days during a regular, "non-sale" time period. During a dedicated "sale period", that is always indicated this becomes between 2-4 business days and in some drastic cases up to 3-5 business days (during a sample sale).
Returnable/Exchangeable? -- No, all sales final.
Shipped From: New York, USA
Core Stock (and accessories) -- This will be a product that we have readily available and ready to ship. It will not have any other type of name associated with it. When purchasing this type of product you can expect us to ship your order within 1-2 business days when not on sale, and during sale periods usually between 2-4 business days and in some drastic cases up to 3-5 business days.
Disclaimer: Please note, that our online shop is shared with our physical store stock. Some shoes have been potentially tried on not only in shop, but from other online purchasers that might have returned them. If you wish for a brand new shoe or photos before shipment, please add this to your notes or we shall send simply what we available.
Returnable/Exchangeable? -- Yes, according to our return policy
Shipped From: New York, USA
Clearance Models/Sample Sale Products -- These are models that we are heavily discounting to get rid of in order to make room for new stock and/or models. When purchasing this type of product you can expect us to ship your order within 1-2 business days during a regular, "non-sale" time period. During a dedicated "sale period", that is always indicated this becomes between 2-4 business days and in some drastic cases up to 3-5 business days (during a sample sale).
Returnable/Exchangeable? -- No, all sales final.
Shipped From: New York, USA
Pre-Sale Models -- This will always be a model that is incoming, that we have either already purchased the stock or will be purchasing after the Pre-Sale/Order Period. A Pre-Sale will always be a new model. Shipping time frames will always be indicated either in the 'Pre-Sale' collection page or in the product's description. This is usually between 1-4 months after the sale period has ended.
Returnable/Exchangeable? -- Yes, according to our return policy, as a regular RTW stock model
Shipped From: New York, USA
Pre-Order Discontinued Models -- These will be models that we once carried that we are giving you one last opportunity to order before they become a Made to Order option only. We give you a discount in exchange for an upfront payment that you have to wait for. The waiting period on these models is usually around 4 months after the sale period has ended. (NOT to be confused with 'discontinued models' which is a term we have during a sale period indicating that we will be getting rid of those models)
Returnable/Exchangeable? -- No. As these are being ordered specifically for you and not coming back to production (i.e we will not have stock for exchange) these are treated as an MTO but at the price of a discounted RTW shoe. There are no returns on these models so read the sizing guide carefully. All sales final.
Shipped From: New York, USA
Returnable/Exchangeable? -- Yes, according to our return policy, as a regular RTW stock model
Shipped From: New York, USA
Pre-Order Discontinued Models -- These will be models that we once carried that we are giving you one last opportunity to order before they become a Made to Order option only. We give you a discount in exchange for an upfront payment that you have to wait for. The waiting period on these models is usually around 4 months after the sale period has ended. (NOT to be confused with 'discontinued models' which is a term we have during a sale period indicating that we will be getting rid of those models)
Returnable/Exchangeable? -- No. As these are being ordered specifically for you and not coming back to production (i.e we will not have stock for exchange) these are treated as an MTO but at the price of a discounted RTW shoe. There are no returns on these models so read the sizing guide carefully. All sales final.
Shipped From: New York, USA
MTO/Made to Order - These are pairs made to your specifications based on what you select. That means they are custom. They take around 4 months to make after payment has been made.
Returnable/Exchangeable? -- No. As they are custom to you personally, they are not re-sellable at retail price and therefore not returnable nor able for exchange. It is imperative that you are confident in your size before ordering. All sales final.
Shipped From: New York, USA
GMTO (Group Made to Order)/Crowdfund -- This is program in which we attempt to get 6 people to purchase the same shoe to make it a production model and therefore without an MTO fee attached to it. If 6 people purchase it, it becomes available at the price indicated. These take around 4 months to make, starting from the day after the GMTO period has ended, which is always the end of the month.
Returnable/Exchangeable? -- No, while the price is like RTW, the are essentially a Made to Order product as we will not stock the particularly model. All sales final.
Shipped From: New York, USA
Returnable/Exchangeable? -- No. As they are custom to you personally, they are not re-sellable at retail price and therefore not returnable nor able for exchange. It is imperative that you are confident in your size before ordering. All sales final.
Shipped From: New York, USA
GMTO (Group Made to Order)/Crowdfund -- This is program in which we attempt to get 6 people to purchase the same shoe to make it a production model and therefore without an MTO fee attached to it. If 6 people purchase it, it becomes available at the price indicated. These take around 4 months to make, starting from the day after the GMTO period has ended, which is always the end of the month.
Returnable/Exchangeable? -- No, while the price is like RTW, the are essentially a Made to Order product as we will not stock the particularly model. All sales final.
Shipped From: New York, USA